Availability

Whether or not we accept your order depends on several factors, including the availability of the product. Many of the items offered in our catalogue are unique items; therefore, their availability cannot be guaranteed. We will immediately let you know if we cannot accept your order as a result of the dealer not being able to confirm the items availability. If you intend to place a large order, please send us an email to info@gitte.fi prior so we can check availability for you.

Condition

Most of the items on Gitte Interiors Oy are second-hand and may show signs of wear. Although, every item is chosen with care, we cannot guarantee their future life-span and they are sold as seen.

We also include the condition of each item in the description:

New/pristine: Excellent condition. No scratches, marks, or wear and tear.
Good condition: A used item, with little sign of scratches, marks or wear and tear. 
Vintage or antique condition: A used item, with patina, marks or signs of age.

Reupholstered: A vintage item in great condition with new upholstery and/or refinishing.

We endeavour to accurately describe our products, however, slight variation may occur. The description of colour, finish and patina is as accurate as possible, but there may be variation dependant on the calibration of users screens and resolution. All measurements provided are approximate.

Shipping

Shipping/freight costs are calculated during checkout and vary depending upon the weight, size, and complexity of the item.

We can arrange shipping to countries within Europe and the UK. Please contact us via e-mail for a quote. Please note that overseas customers may incur import duties and taxes, which are the responsibility of the buyer. 

In the unlikely event that your item is damaged during transit, please photograph the damage along with the packaging, and email us within 48 hours. We will arrange for the item to be collected and will provide a full refund once it has been returned.

Return/Cancellation

Returns are accepted within 14 days for a full refund, excluding associated delivery costs, provided they are returned in sold and saleable condition. All costs associated with the possible return of each item is the responsibility of the buyer.

If an item is purchased during a flash sale period, the item is non-refundable and we strongly advised a viewing in person before purchase.

The cancellation period is from the date on which you or a third party nominated by yourself – but who is not the forwarding agent – takes possession of the items.

Please note that product orders that are made to order cannot be canceled once their production has been started. As such, the right to return does not apply to items that are made to order after accepting the delivery.

Privacy

We respect your privacy. Any information, emails or payment details provided by our customers are private and confidential, and will not be supplied to any third parties.